Comments on: Philips India – Customer Care Number

By: SUNIL OOMMEN MATHEW

SUNIL OOMMEN MATHEW — Thu, 13 Oct 2011 15:10:49 +0000

I had purchased your energy saver essential 23W bulb on 10.04.2011.But unfortunately one of its spiral tube get burst . Since this was happened under guarantee period under 1year of purchase ,Kindly arrange to get it replaced through my local super market namely pops,Nagampadam,Kottayam where i was purchased it
Awaiting a reply
Sunil Oommen Mathew
Modayil
S H Mount,Kottayam
Phone-9895395156

By: SUNIL OOMMEN MATHEW

SUNIL OOMMEN MATHEW — Thu, 13 Oct 2011 15:06:43 +0000

I had purchased your energy saver essential 23W bulb on 10.04.2011.But unfortunately one of its spiral tube get burst . Kindly arrange to get it through my local dealer at kottayam.

Awaiting a reply

Sunil Oommen Mathew
Modayil
S H Mount,Kottayam
Phone-9895395156

By: RAJENDRA KUMAR

RAJENDRA KUMAR — Mon, 10 Oct 2011 16:10:24 +0000

Dear Philips Consumer Care Team,

I’ve purchased a Philips Real Flat Model of Television in Jan 2005. The TV rendered execellent quality since its purchase.
Suddenly it got out of order and I want it to be attended by a Company’s Service Engineer.
Could you please let me know the telephone No.& Address of Authorised Service Centre in Gurgaon Urban Area (Sector-56/DLF)
-Rajendra- +919717637170

By: anand kumar

anand kumar — Sun, 09 Oct 2011 13:59:29 +0000

i am having problem with my philips 3 cd changer audio player model no.: c39.
I have registered my complaint before half month but till now no action have been taken.
I am from sheopuri chowk, hazaribagh
please look for it and get to it as fast as you can……………………

By: Manmohan Kandoi

Manmohan Kandoi — Wed, 28 Sep 2011 19:03:39 +0000

I have been using a LCD TV of Philips purchased on 15/06/2008, which is not been working from July 2010, and I got it inspected at

:-
“M/s City Service
221, Aurobinda Sarani Gouri Bari Near – Khanna Cinema / Aurobinda Setu, R.G. Kar Road, Kolkata – 700004.
Tel : 25300171
contact person Mr. S. Chatterjee Ph. No. 033-25335452″

but i am getting only one response that the new spare part will be available soon. Head office had not sent the part till now. This is been continued from 7 months and no complaint number or any thing was provided from there neither the kept our product to repair. They only told that when the defective part will be available they will inform but I didn’t received any response.

Kindly look into the matter.

MY COMPLAINT NUMBER IS PKOL2609110159.
THE COMPLAINT WAS FILED ON 26/09/2011 AND WAS BEEN TOLD THAT ACTION WILL BE TAKEN WITHIN 48 HOURS OF COMPLAINT REGISTERED.

BUT RESPONSE HAS BEEN TAKEN TILL NOW.

By: vishnu

vishnu — Sun, 18 Sep 2011 04:41:40 +0000

respected customer care…on august 28 i had given my philips portable dvd player for service in madurai(tamil nadu) shop name is meenatchi electricals.they told me that we will call u on the same day…but i didnt get any call for the next four days…in return i called them but the user phone was busy for several times…so i went directly to the shop which takes atleast an hour to reach the shop…when i went there they very casually told me that it was not repaired meaning they told it looks complicated..what type of response is this… so i told them to return my dvd player back which took atleast 25 minutes to search the dvd player which means they had not done a single work. this shows the qwality of employees.

i m working in gwalior as a physiotherapist in birla heart centre.
i come to south and collect tamil movie dvd and see in my dvd player in gwalior..now as i dont have my player repaired i m really frustrated..plz look into the matter and do the needful

By: lily

lily — Tue, 13 Sep 2011 00:36:32 +0000

Straightforward and written well, thanks for the facts

By: Margaret Bouncey

Margaret Bouncey — Mon, 12 Sep 2011 17:43:11 +0000

I must admit, that’s really inspiring work. Yet I can’t help but wonder why things do not always turn out like this. Complicated. Maybe you can have another writeup on the matter.

By: Sanjay Rai

Sanjay Rai — Sat, 03 Sep 2011 02:01:31 +0000

Dear Philips Team,

I purchased FOOD processor of Philips with following details in June, 2011.

Model No. – HL 1659

Serial No. – 21795

Pucrchase Place – Vijay Sales, Pitampura, Delhi

Since purchase in June, I have recived the POOR service from Phillips. When DEMO person came, he communicated that small chutny jar is not working and he will immidiately send some one to make it correct and that there is some fault in machine which will be easily taken care of. Machine had dubious distinction of not working most of the time. Repeated calls to your service center here in rohini, Delhi to M/s Digitek went in vein. He sent some one after many requests and they took the machine along with them..however when they gave, it was working. On the same day evening, it stopped working. They have not turned up after repeated request. Even i got a call from your customer care (perhaps cenralized) also regarding the feedback on product and i told my problem however that also didn’t yield any result on your sleeping customer service team.

I have not been able to use the machine more than 3-4 days in 2 months period and recived the faulty product as well as worst service.. This was not expected from Philips, This kind of service has rendered mental harassment as well as agony. How can a customer with such poor service can think of repurchase from Philips ever? My sincere suggestion would be to make some effort in your customer service else it will have bad repurcussions.. If my product is not get replaced with in 3-4 days, i have to resort to Cosumer Court and get the due remedy.

Request your immidiate due attention in this regard.

With NO Regards,
Sanjay Rai
9013500222

By: Radiology salary

Radiology salary — Thu, 25 Aug 2011 16:02:13 +0000

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