27 Comments to “Philips India Contact details - Corporate , Retail and Service Centres”

1. n m pratap | June 5th, 2008 at 9:41 am
   

   Dear Sir & Madam,
   I had invested an amount of Rs 17000/- towards purchasal of philips 29″ colour TV during april 2006.It is making me feel bad for my decision to opt for a PHILIPS make TV as we were using this brand since a long period.
   Today it is suprising that there is a warranty of only 1 year and no even a free service facility too.Having invested such a huge amount,2 years back,iam not getting any sort of warranty nor a service facility???

   The telephone no:provided in the invoice statement is not valid.So, for just consulting about the warranty peroiod, the customer has to stepin to your showroom .This is not a sign of proper customer support.

   I have received a lot of advice from my friends not to opt for PHILIPS.

   N.M.Pratap
   9866140014

2. K.Ramachandran | June 11th, 2008 at 10:16 pm
   

   I was presented a Philips RL 135 Mini Radio in June’05. I understand it costs around Rs 250.00. Initially I was happy but when the radio did not even pickup the local Coimbatore FM stations I was disappointed. I got it serviced in Philips authorised shop and paid Rs 50.00 but the problem persists.

3. Vivek | June 12th, 2008 at 11:58 pm
   

   @ Mr. Ramachandran

   Does the mini radio have an antenna? Usually the FM reception is enhanced just by connecting a piece of wire the the radio’s antenna. Please try it out.

4. Vivek | June 13th, 2008 at 12:09 am
   

   @ Mr. Pratap

   Almost all the products sold these days have only 1 year warranty. Also I dont think any company gives “free services”. This is only followed by car companies.

   Did you have any issues with the product? Phone numbers do change from time to time and I know it can be frustrating. Companies in India rarely notify their customers about contact detail changes.

   People have mixed opinion about products and brands, so we cannot generalize our views. If you have had some bitter experience with the product quality and or service, then it is a different story altogther.

5. KIRAN | June 13th, 2008 at 12:49 pm
   

   Poor Service Support for LX600: Being one of the loyal customers of Philips , I regret to mention that Phillips has failed to repair my LX 600/69 AV receiver which I bought 2.5 years ago.

   Authorised service centre I-TEL services, JP Nagar Bangalore, Service Tag no: 5393: claims that component level repair is not possible and they need to replace power supply board. That too at a cost of 70% of new Philips receiver available in the market. I am aware that product is out of warranty and I need to bear the service charges but not to the extent that I can buy new set for the amount said:

   Its been nearly 1 month since I slogged at the authorized service centre but in vain.

6. ravi | June 21st, 2008 at 12:45 am
   

   kindly note the change in phone numbers of Philips Arena ,Vizag.
   new numbers are - 0891-6618177 , 6673338.
   any inconvenience due to change in numbers is deeply regreted.

7. Philips Service - Need Help - Team-BHP | June 30th, 2008 at 5:56 pm
   

   […] Philips India Contact details - Corporate , Retail and Service Centres | aavaas __________________ Sameer, Bangalore […]

8. Rajarshi Bardhan | July 3rd, 2008 at 12:56 pm
   

   Please let me know the address of Phillips Service Center near Vishrantwadi, Pune

9. K.Ramachandran | July 4th, 2008 at 10:42 am
   

   I refer to my comments made here on 5th june. Disappointingly, the local authorised service outlet could not service my Mini RL 135 Transistor as they could not arrange a spare for the product sold in 2005. what a shame?

10. P.J. PHILIP | July 4th, 2008 at 11:24 am
    

    I AM VERY SORRY TO INFORM YOU THAT I HAVE PURCHASED A PHILIPS TV 21 INCH FROM M/S. KRISHNA ELECTRICALS, BERKHERA, BHEL BHOPAL FOR AN AMOUNT OF RS. 12500/- DURING THE YEAR NOVEMBER 2005. Being one of the loyal customers of Philips , I regret to mention that Phillips has failed to repair my tv, AFTER MAKING COMPLAINT WITH THE SHOP FROM WHERE I HAVE PURCHASED, AN UNEXPERIENCED MAN ATTENDED THE COMPLAINT, BUT INSPITE OF KEEPING IT FOR DAYS, COULD NOT RECTIFY THE PROBLEM. KINDLY ADVISE WHAT I MUST DO WITH THE TV, SHALL I KEEP IT PACKED FOR EVER, OR IS THERE ANY REMEDY FROM THE PHILIPS TV MANUFACTURERS.

    P.J.PHILIP
    BHOPAL

11. Vivek | July 6th, 2008 at 8:46 pm
    

    Mr. Philip

    Please post your concerns on our forum:

    http://aavaas.com/forum/index.php/board,25.0.html

12. Vivek | July 6th, 2008 at 8:47 pm
    

    @ Ramachandran

    sometimes these things happen. it is beyond the capacity of a company to maintain inventory of spares for all the products launched by them in the past. You could purchase a new one instead.

13. Vivek | July 6th, 2008 at 8:49 pm
    

    @ Mr. Bardan

    this is all we have at the moment :

    Philips Arena - Pune (Bibvewadi)
    634/9A/3, Supreme Plaza, Bibvewadi, Pune - 411 037.
    Tel : (020) 24214002 / 56233513

    Philips Arena - Pune (Sadashiv Peth)
    Yashodhan Complex,1561, Opp. Navi Peth Talim Kendra, Sadashiv Peth, Pune- 30.
    Tel : (020) 24331844 / 4338886 / 25350911

    please raise your future questions at our forum :

    http://aavaas.com/forum/index.php

14. nidhi | July 8th, 2008 at 10:04 pm
    

    dear sir,
    i have purchased hi fi from 16 faridabad.After few months voice prob came,i complaint so many time but no response from service center.i advice not to purchased philips items.
    Nidhi

15. Kiran | July 21st, 2008 at 8:31 pm
    

    Poor service at all fronts
    Product: Philips Pure Water Dispenser

    Story started around month ago when the said product stopped working with error about UV lamp and also the filter cartridge was used-up and needed replacement. I called help desk and log a complain. After struggling for 10 days and several phone calls to local service centre someone came and replaced a glass tube around UV lamp. (50% problem resolved). The guy forgot to bring the cartridge when he came to replace the glass tube.

    Once again called local service station and I was promised to get the filter cartridge next day. I had no patience to follow-up with local service center to get the remaining 50% problem.

    I decided to go buy from nearest Philips authorized dealer. To my great surprise they don’t keep cartridge (I called at-least 4 dealers).

    So back to square-one!!!!. Once again I call customer care. I was told that there will be Rs. 100 extra if Philips person deliver the cartridge. Now I realized my mistake of choosing Philips over Aqua-guard because every six months I might end-up spending Rs.100 extra and about a week time of follow up.

    This is not an end of story of poor service.

    While I was talking with customer help desk, I wanted to talk to senior person to explain the entire story and get faster resolution. But senior person was busy and I was told that he will call me back. I left my cell number and disconnected the call. I yet to receive any call….. I’m not surprised this time!!!!

16. Vivek | July 21st, 2008 at 11:02 pm
    

    @ Nidhi and Kiran

    I will post both your comments as an article so that people are aware of the poor quality and after sales serivce.

    sorry to hear your plight.

17. Amit Solanki | July 23rd, 2008 at 12:22 pm
    

    I bought a Go Gear mp3 player one month back and had some soft ware problem in it. I gave it in one of the service located in Mira road,they said they will replace it withen 10 days but there was no reply they also said that they will call me back but again after 7 days for sure but they fail, and the same story is repeated again and again. and finally I come to know that really your sevice is very poor. this incident had put off my trust on Philips.

18. Ravi | July 23rd, 2008 at 4:27 pm
    

    Can anyone mail the details on Philips Complaints :

    Contact person :
    Mail id:
    Contact Number :

    I am really very upset with Philips Service

    Regards,
    Ravi

19. suniita Sanghi | July 25th, 2008 at 2:14 pm
    

    Dear Sir,

    Are you listening?
    Phillips India Claims to be world leader in all the Electronncs gadget. It also makes calims oof providing the best services. But als my eexperience with the company is disastrous. I adter shifting from outside purchased a water purifier on 19th July from a dealer of the company from Sarojani nagar market. I was told that the company engineer would install the same next day on my premises. The next day company guy came over with much of pursuasio and follw up. We relaise that we have made a mistake by choosing a wrong product. Any way worst was to come later. As there was no water the filter could not be tested. This was indicated on the company boy report. Next day to our horror as soon as we stated the filter it was leaking from alll side. We made despartae call to one MR Anil who refused to answer our calls and only after much pursuasion that he sent two of his juniors to see the filter. The two technicians did not know head and tail about the problem and left. The surprising fact is that they did not report the matter to the company representative. Next day on 22 nd july 2008 we again made farntic calls to the company technician who visited the primises and indicated that there is a manufacturing defect in terms of a broken pipe. He suggestyed repair of the same. We rtefused to agree to this and asked both the dealers and company representative Sh. Ashish to replace the filter. Surprisingly the dealer asked us to talk to company and compnay men asked us to talk to dealer and till date the purifier is niot replaced. I feel cheated by the comp[any and is propsing to move the consumer court and the MRTP to get my money back.
    Is there any body who is listening. I wonder if this is the treatment meeted out to two senior govt officers what is the fate of common man.

    Sunita Sanghi
    ssanghi@nic.in

20. Yuvraj | July 30th, 2008 at 10:03 pm
    

    From : Yuvraj ,
    Dy General Manager (Mechanical)
    H-1-1 , ONGC Colony ,
    Bandra (East) , Mumbai -4000510.

    To ,
    Director ,
    Philips Electronics India Limited
    Technopolis Knowledge Park,
    Mahakali Caves Road,Chakala, Andheri (East),
    Mumbai 400 093.
    Tel: +91 22 66912000

    Subject : Repair of DVD TV – Phillips Model: 21PT5443 Sr No:000517
    Reference:

    Sir ,

    I have purchased the above TV in 2003 . We are facing frequent problems of DVD drive / sound / flashing images in screen during a short span since purchasing .

    I have given the TV to authorized shop – Allied Services , Phillips Service Shoppe, Bandra(W) . . Service Engineer has checked the TV and also DVD and informed that IC component – 9599 H/N1/41 – 1224 is required for rectification . Now Plillips has stopped the manufacturing of components of this Model of TV and said part is not available. Presently TV is lying at your authorized shop for want of said spares and repair.

    Really it is surprising that “Phillips” – World reputed company stopping the manufacturing of spare parts within a span of 5-6 years .

    In view of above , it is requested to look into the above matter and arrange the above spares at the earliest so that TV can be repaired .

    Looking for favorable response .

    Thanking you ,

    Yours Faithfully

    Dated: 29.07.2008
    (Yuvraj)

21. Johnson | August 7th, 2008 at 7:47 pm
    

    I had purchased a Philips DVD DVP3166 Product serial No FJ1A0822239897. In less that two weeks the unit started giving trouble. The audio started getting very low and the voice started breaking up. One could not hear the sound properly.

    I had bought this from the RelianceDigital Retail Limited, at the Cunningham road. I took it back and the agents there test and found that the Unit had to be repaired.

    Well I donot believe in having a product from company of Repute like Philips, which is serviced in less that a month, and less that two weeks of use.I insisted on get the piece replaced immediately…I donot care the other logic and rule etc. A unit cannot go bad in such a short period…

    May be the mistake is from my side…cause I went after the Brand…

    Well then what did I do…. I gifted it to the Reliance showrooms’s dustbin. As a tribute to both Reliance and Philips.

    Good Luck and happy business..at the customer’s cost…

22. Vivek | August 12th, 2008 at 12:04 am
    

    to all,

    we are not Philips.

    Please post your comments here ( forum is the best place actually)

    We will get in touch with Philips and try to get their attention.

23. Vivek | August 12th, 2008 at 12:14 am
    

    @ Sunita

    Companies dont differentiate between government officials like you and commoners. For them a deal done is good enough. They rarely care about customer issues.

    We suggest you visit this :

    http://aavaas.com/2008/07/30/consumer-online-resources-empowerment-centre-core/

24. Vivek | August 12th, 2008 at 12:27 am
    

    @ johnson

    sorry to hear your story.

25. Nagarajan | August 22nd, 2008 at 11:05 pm
    

    I have purchased DVD Home Theatre from MGB Home Neids, 229, E.V.N.Road, Erode-638 011.Tamilnadu. few months backs. But the quality of the speaker is not good. We have entrusted the speaker with your authorised service Centre namely CITI ELECTRONICS,267, Brough Road,Erode(Mobile No.98423 99227) in the Month of July. But I am not getting any result till date. Your people made me run from pillar to post. I am sorry. This not enough on your side to publish customer complaints fairly, but you have to resolve it meticulously. Other wise, what ever you may be a big company, you would lose the customers support completely.

26. Vivek | August 26th, 2008 at 11:29 pm
    

    Hello Mr. Nagarajan

    Sorry to hear your plight. try to write to CORE. (you can find the details on our website. just search for CORE on the search box)

27. Tarun | August 27th, 2008 at 8:22 pm
    

    Myself tarun i am interested in purchasing phillips multemedia speakers 2.1 mms-430 for my pc.pleaze tell m where can i buy them in north delhi?is it avilable in stock or not?

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