(2 votes, average: 4.5 out of 5)Started in 1955 by Professor Abramo Galassi, Faber has established itself as a global brand. The company’s first product was an extraction hood and was created in 1963. Extraction hood is another term for electric chimney. Today Faber is present in around 14 countries spanning 3 continents.
Faber is present in India too and manufacturers/sells the following products:
- Hoods
- Hobs
- Cook tops
- Ovens
- Cooking ranges
- Dishwashers
- Kitchen sinks
Hoods
Hoods are nothing but electric chimneys. We have covered about this here and here.
Faber has 18 models listed on their website. Clearly hoods are their USP.
Hobs
Hobs are devices which are fitted into the kitchen surface (for example granite slab). The slab is first cut out and the hob fits into this space. The advantage of this is that there is no space under the cooking device (as it would be with a conventional stove) and gives a clean and aesthetic look to one’s kitchen. A sample image is shown below.
Image Courtesy: betterdiy.com
Faber has 6 models listed on their website.
Cook Tops
Cook tops are traditional stoves. Just like hobs they also will operate using LPG gas. The only difference is that they sit on top of the counter and not fixed into it. They can be moved around quite easily.
Faber has 3 models listed on their website.
Ovens
If you like to indulge in baking, roasting and other such activities for which a simple microwave oven wont do the job, then the traditional oven is the device for you. Care has to be taken to plan the installation of these ovens into your modular kitchen.
Faber has 3 models listed on their website.
Cooking Ranges
These are still a preferred choice for people who do not want to do too much rework for their kitchen. Cooking ranges offer a 3/4/5 burner cooking top with a oven built below it. They offer convenience of both devices in one unit. Sometimes they have wheels with which they can be moved around. They also need a LPG connection. A sample image is shown below.
Image Courtesy: Faber India
Faber has 9 models listed on their website.
Dishwashers
This needs no further introduction. Faber has 4 models listed on their website.
Kitchen Sinks
This needs no further introduction. Faber has 0 models listed on their website!
The official web site for Faber India is :
http://www.faberheatkraft.in/faber-in/en/homePage.html
Toll Free Number for Faber India is : 1-800-233-4595
Rates of chimneys and choola
Hi Sonia
Please register on the forum and raise your question there.
Hi,
I gave a complaint 5 days back (# 14898 ) till today nobody visted for the service complain given by me.And the customer service is very very bad. I guess i made a wrong dessison by buying your product. I never expected such kind of service from you guys.When i bought the gas stove one of the automatic nob seems not to ignite by itself.They said it will do after a while but still the same its been 1 year.
Please look in to this matter and hope it will get resolve and i will be a happy customer.
Best Regards,
Kamal
Sir,
We are truly shocked that your issues have not yet been solved. Aavaas constantly tries to help its readers solve homemaking issues. We will forward this to Faber and hope they would revert.
@Kamal Kanth,
I guess by your service, you meant Faber and not Aavaas.
good product. wud like 2 knw d price of CF 601 BK & CTX 365. also like 2 knw if there is any offer anywhere
waiting for early response
Hi madhusmita
I request you to raise this question on the forum. You will get your answers there for sure.
http://aavaas.com/forum/index.php
In response to my complaint (Call No. 70291) dated 03/06/2008, I was informed by your Mr. Raman Grover to the effect that although the company has not got replacement burner for the cooktop (model 203)but he would be delighted to offer a new model from current range at a very special price. I was directed to visit the company’s dealer, AMRIT TRADERS, Jagatpuri, Delhi to select a model of my preference.
I decided to go for cooktop Model: FH 230ABC. Mr. Grover promised delivery within a week. Then having waited for a week, I called Mr. Grover on 13 June again. He then stated that in order to make the cooktop available in a brand new condition, he decided to get it direct from PUNE Head Office. However, the Head Office has advised him to collect the offer price of Rs.5,000 in full, upfront. As requested by him, I wrote a cheque for the entire amount in favour of FABER HEATKRAFT INDUSTRIES LIMITED on June 14.
However, Mr. Grover took another week to have the cheque collected. He sent a receipt-cum-authorisation letter dated 21/6/08, committing therein a further revised date of delivery of the cooktop on or before 30th June.
As the much promised delivery did not happen till June 30, I spoke with Mr. Grover again yesterday afternoon. He said that the delivery would definitely be effected during this week, and that he would also be calling his PUNE Office to get the latest update, and that I should contact him the next day (i.e. today on July 1) for precise information. Today, I have tried to contact him a couple of times, but he has been AVOIDING to take my call.
He is fully aware that the old model due to broken burner is giving tremendous problem and resulting not only in excessive consumption of LPG but also a potential risk of fire hazard.
I could not ever imagine such a tardy manner of dealing by a company of your status.
Can I hope that you will be able to afford your most immediate attention, and that the delivery of the cooktop shall be made without any further delay??????
I have purchased your cooking range from Vijay Sales at SantaCruz on SV Road Santacruz West on 21st June which was delivered as requested by me on Friday 27th June till date the same has not been installed. Could you please look into the matter My instalation number is 85776. Vijay Sales No.66941212 the service at Vijay Sales was prompt it is your engineer that has delayed installation.
Thank you,
Odette La Porte
THIS IS TO MAKE A COMPLAINT AGAINST M/S HEATKRAFT INDUSTRIES MAKERS OF FABER PRODUCTS IN INDIA.
FABER PARENT COMPANY IN GERMANY NEEDS TO WAKE UP AND CHECK HOW THE INDIAN OPERATIONS ARE BEING MISMANAGED BY INCOMPETENT PERSONS AND THE BRAND WILL SURELY SUFFER AFTER PEOPLE READ THE COMPLAINT AGAINST AFTER SALES SERVICE, WHICH IS NOT AT ALL THERE.
The AFTER SALES CUSTOMER SERVICE IS ONE OF THE WORST .HOPE SOME CONSUMER FORUM TAKES UP THE MATTER WITH THE AUTHORITIES AND GETS THE COMPANY TO RECTIFY THE POLICY OF NOT PROVIDING ESSENTIAL AFTER SALES SERVICE EVEN AFTER REPEATED COMPLAINTS TO THE HEAD OFFICE IN POONA.ATTENDED BY THE CUSTOMER SERVICE DESK OF THE COMPANY HQ IN POONA AS THE MUMBAI NUMBERS ARE NEVER REACHABLE.(THIS IS GLOBALISATION).
THE NATIONAL TOLL FREE NUMBER ALWAYS REMAINS UNANSWERED EVEN THOUGH IT DOES RING.(HAHAHA)
TO TOP IT THERE ARE ONLY TWO NUMBERS LISTED FOR AS AFTER SALES SERVICE IN THE WHOLE OF MUMBAI AREA. AND OFCOURSE ONE OF THE NUMBER IS NOT IN SERVICE (MAYBE THEY NEVER PAID THE BILLS)AND THE SECOND NUMBER PROVIDED IS CONVIENIENTLY ALWAYS BUSY OR UNANSWERED.(HA HA HA) THATS THE AFTER SALES SERVICE OF THIS MULTI NATIONAL COMPANY FROM GERMANY(WOW) KYA BAAT HAI.
HOBS ARE USED FOR COOKING FOOD AND ITS AN INTEGRAL PART OF OUR INDIAN HOUSE.SO IF THE HOB REQUIRES ANY SERVICE IT HAS TO BE PROVIDED 24/7.HOPE SOME1 TEACHES THE MANAGEMENT A LESSON WHEICH THEY WILL NEVER FORGET. I AM DOING MY DUTY BY POSTING THIS MESSAGE FOR FUTURE BUYERS OF THIS COMPANY PRODUCTS TO BEWARE OF NO AFTER SALES SERVICE .GOOD LUCK AND JAI HIND
Hi Odette and Raj,
We have redirected Faber India to visit our forum for all the issues. It would be great if you could register there and leave the same comment.
http://aavaas.com/forum/index.php/topic,62.0.html
I have a chimney with wire-mesh filter. It is choked and not possible to clean. The service-man from your company wanted Rs 400/- and petrol etc. Not satifies.
i wantto buy a new wire-mesh filter and it is not available with any dealer. Can I change the filter-mesh to steel plate.
My contacts : 9971093992, 9810705062.
Lcated at Greater Kailash-I
Ravi Pani
I have a chimney which is choked to death and plus the lights are also not working. Can someone please give me the contact number of Faber within Delhi for its servicing.
Contact no. 0120 4334115
Akshay
hi akshay
perhaps ravi can give you the number. else try getting it from their website. you can also write to them at :
customercare@faberheatkraft.org
Hi,
I had given a complaint about Faber burner on 3rd July 2008. After that like a mad I am calling Faber office in Pune every day to hear fresh excuses.(they given at least 10 different dates saying today our person will come) Today 20 days after giving the complaint nobody visited for the service complain given by me. And they don’t have the curtsy to give a proper answer they are speaking like abusing me. (Tactfully they are not giving the complaint number too). I guess I made a wrong decision by buying your company product. I never expected such kind of service from a multinational company.
So once again through this mail I am requesting you people to look in to this matter and resolve it faster. Otherwise I will be forced to give complaint with consumer forms.
Names given on the time of registering the complaint with your company : Swapna / K.M.Ranjith Chandrasekharan
Phone numbers given: 9892833611 / 998701478
Regards,
K. M. Ranjith Chandrasekharan
Mr. Ranjith
Please post this complaint here :
http://aavaas.com/forum/index.php/topic,62.0.html
We are interacting with faber to attract their attention towards complaints from aavaas readers.
Interior designing of my brand new house is in process and I was confused as to which kitchen appliances should I select. Being an NRI, I was in impression that a German product like Faber would suffice my need. But after going through the comments of the Faber customers, I am so happy that I got good guidance to REFUSE Faber and go for some branded product which would give me BETTER AFTER SALES SERICE and thereby restore my peace of mind.
thankyou frnds for sharing your experience of harrassment by Faber that alarmed me at the initial stage itself.
thanks a lot once again.
Advice to Faber: DONT SPOIL YOUR COUNTRY NAME IN INDIA WHICH IS A BRAND NAME IN ENGINEERING PRODUCTS.
service is very poor in my town viz calicut in kerala. ive been complaining for the past more than 6 months regarding a fused bulb in my conical baffle chimney .yet to be rectified. first they came with out the bulb next time it was with a bulb which didnt fit the chimney and now ive reminded them again on 21.08.08 about this and also about the malfunction of the auto ignition in the small burner and and the blockage in the 3 ring burner nobody has turned up so far. they asked me to changer the burner caps which i did so that rust would not fall into the burner the new caps are again rusted. when ive been asked by friends as to how the product is ive have been giving them info regarding my problems and so that they at least can be free from such problems
@ Hari
Looks like you have learnt from others mistakes
@ Madhubala
Did you try calling the toll free number for Faber?
The most pathectic service ever. Never ever buy faber products….
@ deepika
sorry to hear that you had a bad experience.
Faber service is horible in India. My cooking range bought about 10 months back has perenial problem. its even leaking now. I hv been trying to get the service guys but to no avail. you cannot depend on them even in an emergency. The servuce num ers provided b the toll free customer care execs goes to a auoomated answering machine. When finally one guy picked up & promised to send a persom, he never turned up. I am regretting having purchased the expensive cooking range with chimney.
regards
prashant
Our Faber Cooktop that was repaired for the umpteenth time just 15 days back is again not working… The entire ignition system is faulty and their engineer who came to repair last time said as much…In fact after he came one burner stopped working altogether.
Mr. Mukesh Rustagi and Mr. Russell Fernandes have done nothing for resolving this complaint that has been persisting for the past 11 months. They never take calls and it takes 1 month of persuasion to get their engineer to visit your house.
Now they are waiting till our warranty gets over.
Such companies have to be taken to courts and their MD’s punished personally for looting the common man with sub-standard products.
Can you manage to have this pathetic cooktop replaced…
Regards, Shantanu (9811117527)
Can someone please tell me where I can find the Faber numbers in Calcutta for a problem in my stove?
(comment posted from a deleted post/page)
30/08/08
We are shifting to Kolkata and a friend has gifted a Fabar Chimney. Here, we heard that the installation by comany engineer, is free and one has to pay the cost of the pipe length only.
We are reaching Kolkata next Saturday i.e. on 6th Sept.’08. Kindly inform us the contact no. at Kolkata soon.
Thanking You.
d.m.padhy (dm_padhy at yahoo.com)
please give the address of service centres in delhi or noida or near ncr.
i am from madras.nearly five years back i bought a faber chimney in an exhibition.a faber vegetable chopper was given free. the chopper was very user friendly ans was very usefull to me. last month it fell down and from that time it is not working. even the people from whom i bought the chimney do not have any service for it.i want to know where i can service it.
Capt. A.VAIDYA. 10.10.08
PLEASE GET RID OF YOUR SERVICE CENTRE IN KOLKATA.THEY ARE AN IRRITATING, ILLITERATE BUNCH OF LIARS SITTING ON THEIR HIND SIDES AND TAKING HOME A PAYCHECK WHICH THE ARE NOT WORTHY OF.I HAVE MADE A COMPLAINT ON THE 27TH OF SEPT 08 REGARDING MY CHIMNEY AND TILL DATE THEY HAVE NOT EVEN VISITED ME.
I USUALLY GET TELEPHONE CALLS IN THE MORNING FROM THE CALL CENTRE TELLING ME OF THE SO CALLED VISIT OF THE SERVICE TECNICIAN INTENDED FOR THE PARTICULAR DAY.AFTER TAHT IT IS A TOTAL BLANK, BLANK AND BLANK SCREEN IN FRONT OF ME.
PLS NOTE THAT WE ADJUST OUR DAILY PROGRAME FOR THESE CLOWNS WHO DON’T SEEM TO UNDERSTAND THAT WE ALSO HAVE CERTAIN COMMITMENTS FOR THE DAY.
I WAS AWAY FOR A FEW DAYS AND HAD TO CALL MY MOTHER IN
LAW TO ATTEND TO THE GHOST CALL OF THE SERVICE MAN.THINGS LIKE THIS ARE IRRITATING AND I FEEL HEADS SHOULD ROLL AS THE AVERAGE CALL ATTENDANCE WAITING PERIOD IS NOW 7-10 DAYS THUS FORCING THE CUSTOMER TO SEEK LOCAL HELP FOR REPAIRS.TRY YOUR BEST AND GIVE US A RESULT.THANKS.
Interesting and informative comments.. I am in the process of buying all my kitchen appliances for my new home. Faber used to be a favorable brand till now, but upon reading these comments, I guess you all helped me to look at other brands. I can afford to spend a little more money (if at all needed) to prevent future frustrations on buying Faber. Thanks and I won’t be seen in this website from now on. Hope Faber management realizes the importance of customer service before folks like me make other brands as market leaders..